Field Service Dispatch & Admin Coordinator

Talentify; Pflugerville (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k) plan with 50% company match

Medical, dental, and vision insurance

Annual bonus program

Paid parental leave

Paid holidays and vacation

Professional development opportunities

Job summary

Southland Industries is seeking an experienced Service Team Administrative Support professional to respond to customer inquiries, schedule technicians, and manage work orders and invoicing. The role serves as the main contact for customers and supports project teams with material coordination and reporting.

The position requires strong communication, multi-tasking, and detail orientation, with responsibilities including onboarding new service staff and assisting with accounts payable-related

Qualifications

• Minimum high school diploma or GED.
• Associate degree (AA) preferred.
• 2+ years related experience and/or training.
• Solid verbal and written communication skills.
• Solid customer service skills.
• Solid ability to multi-task and prioritize.
• Good attention to detail.
• Good Excel and Word skills.

Responsibilities

• Serve as the primary point of contact for assigned customers.
• Handle warranty and service calls; determine problem and schedule service.
• Assign and dispatch technicians; inform customers of ETAs and delays; manage work orders and invoicing.
• Provide labor resources for PMs, PEs and techs; coordinate materials and subcontractors as needed.
• Generate, interpret and print reports; dispatch field technicians; assist with onboarding.

Skills

Verbal communication

Written communication

Customer service

Multi-tasking

Attention to detail

Education

High school diploma or GED

AA degree preferred

Tools

Excel

Word

Job description

Southland Industries is seeking an experienced Service Team Administrative Support professional to respond to customer inquiries, schedule technicians, and manage work orders and invoicing. The role serves as the main contact for customers and supports project teams with material coordination and reporting.

The position requires strong communication, multi-tasking, and detail orientation, with responsibilities including onboarding new service staff and assisting with accounts payable-related