Service Dispatch & Admin Coordinator

Southland Industries, Inc.; Carrollton (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) plan with 50% company match and

Medical, dental, and vision insurance

Annual bonus program

Life insurance

Disability insurance

Pre-tax flexible spending plans

Paid parental leave

Paid holidays, vacation, and personal/

Training and professional development

Wellness benefits

Job summary

Southland Industries is seeking an administrative support professional to assist the Service Team with customer calls and inquiries, and to dispatch service technicians as needed.

The role also includes processing work orders and billings, handling accounts payable, coordinating materials and subcontractors, maintaining customer account information including billing terms and tax status, and producing regular reports.

Qualifications

• Minimum high school diploma or GED
• Associate degree (AA) preferred
• 2+ years related experience and/or training
• Solid verbal and written communication skills
• Solid customer service skills
• Solid ability to multi-task and prioritize
• Good attention to detail
• Good Excel and Word skills

Responsibilities

• Provides general administrative support to the Service Team, including responding to customer calls and inquiries, assigning and dispatching service technicians, processing work orders and billings, and researching and resolving discrepancies.
• Serves as primary point of contact for assigned teams’ customers.
• Receives customer warranty calls and service calls, determines the nature and extent of the service problem, and schedules the appropriate service to address the customer’s needs.
• Assigns and dispatches the appropriate service technician to match the needs of the call in a timely manner. Informs customers of ETAs and notifies them of any delays as they occur.
• Manages work order documents and project invoicing (A/P).
• Provides labor resources to support PMs, PEs and techs for large and small projects.
• Coordinates materials, sub-contractors and equipment based on needs, skill sets and availability.
• Responsible for generating, interpreting and printing various reports. Dispatch Field Technician and coordination. Facilitates technician onboarding.
• Researches and resolves expenses and reports discrepancies. Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates. Prepares yearly, monthly and weekly execution plans for Preventive Maintenance, Repair and Replacement work.
• Partners with other team members on accounts receivable and Customer Satisfaction, including Client follow-up / Retention program - Projects & Agreements - and satisfaction management.
• May assist with onboarding and developing Service Administrator.

Skills

Verbal communication

Written communication

Customer service

Multi-tasking

Attention to detail

Education

High school diploma or GED

Associate degree

Tools

Excel

Word

Job description

Southland Industries is seeking an administrative support professional to assist the Service Team with customer calls and inquiries, and to dispatch service technicians as needed.

The role also includes processing work orders and billings, handling accounts payable, coordinating materials and subcontractors, maintaining customer account information including billing terms and tax status, and producing regular reports.