Service Dispatch & Customer Care Coordinator

Talentify; Carrollton (TX); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, and vision insurance

Annual bonus program

Life, AD&D and disability insurance

Pre-tax flexible spending plans

Paid parental leave

Paid holidays, vacation, and personal

Training/professional development

Wellness benefits

Job summary

Southland Industries is seeking an Administrative Support Specialist to assist the Service Team with customer inquiries, call handling, and service coordination. The role involves dispatching technicians, managing work orders and invoices, and supporting PMs and techs on projects.

The position requires a high school diploma (AA preferred) and 2+ years of related experience, with strong communication and multitasking abilities. Competitive benefits are offered in a 100% employee-owned environment.

Qualifications

• Minimum high school diploma or GED
• Associate degree (AA) preferred
• 2+ years related experience and/or training
• Solid verbal and written communication skills
• Solid customer service skills
• Solid ability to multi-task and prioritize
• Good attention to detail
• Good Excel and Word skills

Responsibilities

• Serve as primary point of contact for assigned customers.
• Receives customer warranty calls and service calls, determines the nature and extent of the service problem, and schedules the appropriate service to address the customer’s needs.
• Assigns and dispatches the appropriate service technician to match the needs of the call in a timely manner. Informs customers of ETAs and notifies them of any delays as they occur.
• Manages work order documents and project invoicing (A/P).
• Provides labor resources to support PMs, PEs and techs for large and small projects.
• Coordinates materials, sub-contractors and equipment based on needs, skill sets and availability.
• Responsible for generating, interpreting and printing various reports. Dispatch Field Technician and coordination. Facilitates technician onboarding.
• Researches and resolves expenses and reports discrepancies. Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates. Prepares yearly, monthly and weekly execution plans for Preventive Maintenance, Repair and Replacement work.
• Partners with other team members on accounts receivable and Customer Satisfaction, including Client follow-up / Retention program - Projects & Agreements - and satisfaction management.
• May assist with onboarding and developing Service Administrator.

Skills

Solid verbal & written communication

Solid customer service skills

Multi-tasking & prioritization

Attention to detail

Excel & Word

Education

High school diploma or GED

Associate degree (AA) preferred

Job description

Southland Industries is seeking an Administrative Support Specialist to assist the Service Team with customer inquiries, call handling, and service coordination. The role involves dispatching technicians, managing work orders and invoices, and supporting PMs and techs on projects.

The position requires a high school diploma (AA preferred) and 2+ years of related experience, with strong communication and multitasking abilities. Competitive benefits are offered in a 100% employee-owned environment.