Service Dispatch & Coordination Specialist

Talentify; Fargo (ND); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

401(k) Retirement Plan

Life Insurance

Disability Insurance

Health Spending Account (HSA)

Transportation Benefits

Employee Assistance Program

Paid Time Off

Job summary

Aston Carter is seeking a Service Coordinator for an onsite Fargo, ND role. You will manage daily service operations, schedule technicians, and serve as the main contact for customers and internal teams to ensure timely service.

Responsibilities include prioritizing requests, maintaining work orders, and tracking service progress with strong emphasis on accuracy and communication. Requires dispatch/scheduling experience and MS Office proficiency.

Qualifications

• Experience in dispatching, scheduling, customer service, or service coordination preferred.
• Strong organizational and communication skills.
• Proficiency with Microsoft Office.
• Experience with dispatch, scheduling, CRM, or service management software.
• Ability to prioritize tasks, solve problems, and maintain accuracy.
• Strong customer service skills and attention to detail.
• Comfortable working both independently and as part of a team.
• Associate degree preferred but not required.

Responsibilities

• Review and prioritize incoming service requests.
• Schedule and dispatch technicians based on availability, location, and service needs.
• Monitor schedules and adjust assignments as priorities change.
• Communicate with customers and technicians regarding appointments and service updates.
• Create and maintain work orders in service management systems.
• Track job status, service completion, and response times.
• Escalate scheduling issues or service concerns when needed.
• Maintain accurate customer, service, and dispatch records.
• Coordinate emergency, maintenance, and follow-up service appointments.
• Assist with reporting and administrative support tasks.

Skills

Dispatching & Scheduling

Customer Service

MS Office

CRM/Service Management Software

Attention to Detail

Team Collaboration

Associate Degree (Preferred)

Education

Associate degree

Tools

CRM software

Service management software

Dispatch software

Microsoft Office

Job description

Aston Carter is seeking a Service Coordinator for an onsite Fargo, ND role. You will manage daily service operations, schedule technicians, and serve as the main contact for customers and internal teams to ensure timely service.

Responsibilities include prioritizing requests, maintaining work orders, and tracking service progress with strong emphasis on accuracy and communication. Requires dispatch/scheduling experience and MS Office proficiency.