Service Coordinator - Temp to Hire

Southland Industries, Inc.; Saratoga Springs (UT); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k) plan with 50% company match (no

Medical, dental, and vision insurance

Annual bonus program

Life insurance

Disability insurance

Pre-tax flexible spending plans

Paid parental leave

Paid holidays, vacation, and personal

Training and memberships

Wellness benefits

Job summary

Southland Industries in Saratoga Springs, UT seeks an administrative support Specialist for the Service Team. Work includes handling customer calls, processing work orders and billings, and coordinating service dispatches to meet needs.

The role requires 2+ years of related experience, strong communication skills, and proficient Excel/Word use. This temp-to-hire position supports PMs, PEs, and technicians on projects and daily operations.

Qualifications

• Minimum high school diploma or GED.
• 2+ years related experience and/or training.
• Solid verbal and written communication skills.
• Solid ability to multi-task and prioritize.
• Good Excel and Word skills.

Responsibilities

• Provides general administrative support to the Service Team, including responding to customer calls and inquiries, and processing work orders and billings.
• Assigns and dispatches service technicians to match customer needs in a timely manner.
• Informs customers of ETAs and notifies them of any delays.
• Manages work order documents and project invoicing (A/P).
• Provides labor resources to support PMs, PEs and techs on projects.
• Coordinates materials, sub-contractors and equipment based on needs and availability.
• Generates, interprets and prints various reports; facilitates technician onboarding.
• Resolves expenses and reports discrepancies; maintains customer account information and billing conditions.
• Supports accounts receivable and customer satisfaction initiatives; may assist with onboarding Service Administrator.

Skills

Verbal and written communication

Multi-tasking

Excel and Word

Education

High school diploma or GED

Job description

Provides general administrative support to the Service Team, which may include responding to customer call and inquiries, assigning and dispatching service technicians, processing work orders and billings, and researching and resolving discrepancies.

• Serves as primary point of contact for assigned teams’ customers.
• Receives customer warranty calls and service calls, determines the nature and extent of the service problem, and schedules the appropriate service to address the customer’s needs.
• Assigns and dispatches the appropriate service technician to match the needs of the call in a timely manner. Informs customers of ETAs and notifies them of any delays as they occur.
• Manages work order documents and project invoicing (A/P).
• Provides labor resources to support PMs, PEs and techs for large and small projects.
• Coordinates materials, sub-contractors and equipment based on needs, skill sets and availability.
• Responsible for generating, interpreting and printing various reports. Dispatch Field Technician and coordination. Facilitates technician onboarding.
• Researches and resolves expenses and reports discrepancies. Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates. Prepares yearly, monthly and weekly execution plans for Preventive Maintenance, Repair and Replacement work.
• Partners with other team members on accounts receivable and Customer Satisfaction, including Client follow-up / Retention program - Projects & Agreements - and satisfaction management.
• May assist with onboarding and developing Service Administrator.

Qualifications

• Minimum high school diploma or GED
• 2+ years related experience and/or training
• Solid verbal and written communication skills
• Solid ability to multi-task and prioritize
• Good Excel and Word skills

Benefits

As a 100% employee-owned company, we offer a comprehensive benefits package for you and your family:

• 401(k) plan with 50% company match (no cap) and immediate 100% vesting
• Medical, dental, and vision insurance (100% paid for employee)
• Annual bonus program based upon performance, achievement, and company profitability
• Term life, AD&D insurance, and voluntary life insurance
• Disability income protection insurance
• Pre-tax flexible spending plans (health and dependent care)
• Paid parental leave
• Paid holidays, vacation, and personal time
• Training/professional development opportunities and company-paid memberships for professional associations and licenses
• Wellness benefits

About Southland Industries

To learn more about careers at Southland, explore our career opportunities , follow us on social media , and check out our website .

Southland Industries and all its subsidiaries are anEqual Opportunity Employerand prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment.All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, national origin, ancestry, age, disability, medical condition, marital status, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.

Contingent Employment

All employment offers are contingent upon successful drug tests, background checks, and professional reference checks. Roles that include driving as an essential job duty will be required to have a successful Motor Vehicle Record check (MVR). We are not able to offer sponsorship of employment at this time.

Job Location

Saratoga Springs, Utah, United States Position Type Temp-To-Hire

Alternate Location

N/A