Service Delivery & Dispatch Coordinator

Southland Industries; Tempe (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with company match

Annual bonus program

Paid holidays, vacation, and personal/

Training/professional development

Wellness benefits

Parental leave

Job summary

Southland Industries in Tempe, AZ seeks an Administrative Assistant to provide general administrative support to the Service Team. You will respond to customer calls, assign and dispatch service technicians, and help process work orders and invoicing, ensuring timely service delivery.

You will coordinate materials, subcontractors, and equipment, generate reports, and assist with onboarding of new service staff while maintaining customer account information and special billing conditions.

Qualifications

• Minimum high school diploma or GED
• Associate degree preferred
• 2+ years related experience and/or training
• Solid verbal and written communication skills
• Solid customer service skills
• Solid ability to multi-task and prioritize
• Good attention to detail
• Good Excel and Word skills

Responsibilities

• Responds to customer calls and inquiries; serves as primary point of contact for assigned teams’ customers
• Assigns and dispatches service technicians to address customer needs promptly
• Processes work orders and project invoicing; supports accounts payable
• Provides labor resources to PMs, PEs, and technicians for projects
• Coordinates materials, subcontractors, and equipment based on needs and availability
• Generates and reviews reports; assists with onboarding and onboarding of Service Administrator

Skills

Verbal communication

Written communication

Customer service

Multi-tasking

Attention to detail

Education

High school diploma or GED

Associate degree (AA) preferred

Tools

Excel

Word

Job description

Southland Industries in Tempe, AZ seeks an Administrative Assistant to provide general administrative support to the Service Team. You will respond to customer calls, assign and dispatch service technicians, and help process work orders and invoicing, ensuring timely service delivery.

You will coordinate materials, subcontractors, and equipment, generate reports, and assist with onboarding of new service staff while maintaining customer account information and special billing conditions.