Service Dispatch & Admin Coordinator

SPATCO Energy Solutions; Richmond (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

SPATCO Energy Solutions in Richmond, VA seeks an energetic service dispatcher to join our team. You will dispatch calls for service technicians in an assigned branch, work closely with the service manager, and ensure calls are scheduled, dispatched and closed timely.

This role requires clear written and verbal communication with customers, technicians and managers. Primary duties include entering call information into our systems, coordinating with customers, relaying work orders, using GPS to

Qualifications

• Dispatch experience or related role preferred.
• Experience dealing with customers.
• Dependable and detail-oriented.
• Clear written and verbal communication.

Responsibilities

• Dispatch service technicians to customer locations per requests and branch standards.
• Enter service call information into computer systems.
• Coordinate with customers and supervising personnel to address questions and requests.
• Relay work orders and information in writing and verbally.
• Use GPS programs to monitor technician locations for dispatching.
• Assist in processing and billing of service invoices.

Skills

Strong communication

Multitasking

Problem solving

Attention to detail

Tools

Microsoft Word

Microsoft Excel

GPS tracking software

Job description

SPATCO Energy Solutions in Richmond, VA seeks an energetic service dispatcher to join our team. You will dispatch calls for service technicians in an assigned branch, work closely with the service manager, and ensure calls are scheduled, dispatched and closed timely.

This role requires clear written and verbal communication with customers, technicians and managers. Primary duties include entering call information into our systems, coordinating with customers, relaying work orders, using GPS to