Service Dispatch Coordinator

Bering Straits Native Corporation (BSNC); Chesapeake (VA); On-site; USD 71,176,000 - 74,390,000; Full time

Job summary

Bering Straits Native Corporation is seeking a Service Order Dispatcher for its Chesapeake, VA location. The role focuses on receiving and prioritizing service requests, scheduling and dispatching technicians, and maintaining precise records of work orders and customer interactions.

The ideal candidate will have 2–5 years of experience and be proficient with Maximo, Microsoft Excel, and Word. This on-site position also involves warehousing duties and coordination of after-hours service when

Qualifications

• Education: High School Diploma.
• Experience: 2-5 years.
• Knowledge of Maximo, Excel and Word.

Responsibilities

• Receive and prioritize incoming service requests from customers.
• Schedule and dispatch technicians based on urgency, location, skill set, and availability.
• Monitor technician schedules and make real-time adjustments as needed.
• Communicate service updates, arrival times, and work status to customers.
• Maintain accurate records of work orders, service calls, and customer interactions.
• Coordinate emergency and after-hours service requests when required.
• Track completion of service jobs and ensure proper documentation.
• Assist with invoicing, parts ordering, and administrative support as needed.
• Performs a variety of warehousing duties including material verification and storage.
• Operate hand power trucks or forklifts as needed.

Skills

Maximo

Microsoft Excel

Microsoft Word

Education

High School Diploma

Job description

Bering Straits Native Corporation is seeking a Service Order Dispatcher for its Chesapeake, VA location. The role focuses on receiving and prioritizing service requests, scheduling and dispatching technicians, and maintaining precise records of work orders and customer interactions.

The ideal candidate will have 2–5 years of experience and be proficient with Maximo, Microsoft Excel, and Word. This on-site position also involves warehousing duties and coordination of after-hours service when