HVAC Dispatch & Customer Care Coordinator

Snellheatingandair; Sterling (VA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision discount

Prescription drug coverage

Life insurance

Paid vacation

Paid holidays

401(k) match

Job summary

Snell Services in Sterling, VA is seeking a Customer Service Coordinator/Dispatcher to join our HVAC and Plumbing team. You will schedule installs and dispatch technicians, interact with customers, and ensure smooth daily operations from our Sterling office.

Shift: Sunday - Thursday, 10am - 7pm. The role requires teamwork, strong communication, and the ability to think on your feet to provide accurate information for installations or repairs.

Qualifications

• Minimum of two years office or customer service experience.
• Excellent interpersonal skills with the ability to interact with all types of customers.
• Strong customer service attitude.
• Able to plan and schedule work rather than just react.
• Able to 'think on your feet' to provide customers with needed information for their specific installation or repair.
• Ability to work as part of a team.
• Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software.
• Pass pre-employment background check and drug screen.

Skills

Customer service

Interpersonal skills

Scheduling

Teamwork

Microsoft Office

Dispatch software

Communication

Background check

Tools

Dispatch software

Microsoft Office

Job description

Snell Services in Sterling, VA is seeking a Customer Service Coordinator/Dispatcher to join our HVAC and Plumbing team. You will schedule installs and dispatch technicians, interact with customers, and ensure smooth daily operations from our Sterling office.

Shift: Sunday - Thursday, 10am - 7pm. The role requires teamwork, strong communication, and the ability to think on your feet to provide accurate information for installations or repairs.