Service Dispatch - Service Admin

SPATCO Energy Solutions; Richmond (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

SPATCO Energy Solutions in Richmond, VA seeks an energetic service dispatcher to join our team. You will dispatch calls for service technicians in an assigned branch, work closely with the service manager, and ensure calls are scheduled, dispatched and closed timely.

This role requires clear written and verbal communication with customers, technicians and managers. Primary duties include entering call information into our systems, coordinating with customers, relaying work orders, using GPS to

Qualifications

• Dispatch experience or related role preferred.
• Experience dealing with customers.
• Dependable and detail-oriented.
• Clear written and verbal communication.

Responsibilities

• Dispatch service technicians to customer locations per requests and branch standards.
• Enter service call information into computer systems.
• Coordinate with customers and supervising personnel to address questions and requests.
• Relay work orders and information in writing and verbally.
• Use GPS programs to monitor technician locations for dispatching.
• Assist in processing and billing of service invoices.

Skills

Strong communication

Multitasking

Problem solving

Attention to detail

Tools

Microsoft Word

Microsoft Excel

GPS tracking software

Job description

SPATCO is looking for an energetic service dispatcher to join our team. This person will be responsible for dispatching calls for service technicians in an assigned branch. In this position you will work with internal employees and in some cases customers. You will work very closely with the service manager to ensure calls are scheduled, dispatched and closed in a timely manner. This will require clear and concise writing/verbal communication with department managers, employees, and customers.

Essential Functions:

• Dispatch service technicians to appropriate locations according to customer requests and local branch standards
• Enter service call information into computer systems
• Confer with customers or supervising personnel in order to address questions, problems, and requests for service
• Relay work orders, messages, and information in writing and/or verbally
• Use GPS programs to monitor locations of service technicians to assist in dispatching calls
• Assist in processing and billing of service invoices

Experience, Competencies and Education

• Previous dispatch experience preferred
• Experience dealing with customers
• Prior use of Microsoft office (Word, Excel, Office)
• Must be dependable and detailed oriented
• Strong communication: Must have the ability to listen and communicate effectively
• Able to multitask and perform a variety of tasks effectively
• Problem solving skills – must be able to prioritize the most important situations, evaluate and resolve issues in an efficient matter
• Work under time constraints efficiently and have the ability to work well with others