Service Desk Specialist - IT Support & Troubleshooting

Xpertechs; Bellaire (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

A client-focused technology support firm in Bellaire, Texas is looking for a Service Desk Specialist. Responsibilities include providing frontline support for hardware and business applications, monitoring service desk requests, and creating technical documentation. Ideal candidates should have at least 2 years of service desk experience, strong communication skills, and a commitment to client satisfaction. Competitive salary and opportunities for professional development are offered.

Qualifications

• Minimum of 2 years recent Service Desk experience in small or mid-sized business.
• Strong aptitude in OS repairs, Spyware and Virus removal, Hardware, Software.
• Ability to read computer manuals and troubleshoot minor malfunctions.

Responsibilities

• Provide frontline support for hardware and software issues.
• Monitor and respond to Service Desk requests effectively.
• Create and maintain Technical Documentation.

Skills

Problem solving skills

Verbal and written communication

Collaboration and teamwork

Client relationship management

Emotional maturity

Education

Associate’s Degree (Bachelor’s preferred)

Tools

Microsoft Office

Active Directory

Microsoft Exchange Online

Intune

Job description

A client-focused technology support firm in Bellaire, Texas is looking for a Service Desk Specialist. Responsibilities include providing frontline support for hardware and business applications, monitoring service desk requests, and creating technical documentation. Ideal candidates should have at least 2 years of service desk experience, strong communication skills, and a commitment to client satisfaction. Competitive salary and opportunities for professional development are offered.