Service Desk Technician

INSPYR Solutions

Austin (TX)

On-site

USD 22,730 - 32,373

Full time

14 days+

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Benefits offered by this job

Comprehensive medical benefits
401(k) retirement plan
Competitive pay

Job summary

A technology solutions provider in Austin, TX is seeking an entry-level Service Desk Technician to join their Global Support team. You'll be pivotal in troubleshooting and resolving hardware and software issues, providing support via calls, emails, and in-person appointments. Responsibilities include installation and preventative maintenance of PCs, and mentoring junior technicians. Ideal candidates will have A+ certification, experience in PC repair, and familiarity with Windows systems. Competitive pay and comprehensive benefits are offered.

Qualifications

  • 1+ years of experience using and supporting computers (hardware and software).
  • Basic understanding and ability to troubleshoot Windows (experience with Mac is a plus).
  • Proven skills in PC repair, troubleshooting, deployment, and liquidation.

Responsibilities

  • Field telephone calls, email, or in-person appointments to troubleshoot and diagnose issues.
  • Perform installation, repair, and preventative maintenance of personal computers.
  • Provide technical support, training, and serve as a mentor to junior Technicians.

Skills

PC repair
Troubleshooting
Active Directory
Windows
Communication skills

Education

A+ certification

Job description

1 week ago Be among the first 25 applicants

Title: Service Desk
Location: Austin, TX
Duration: 6 months, can extend
Compensation: $20/hr
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.
Skillset / Experience: The Service Desk Technician will join the Global Support team to gain familiarity with and assist team members in resolving hardware and software issues. You will field telephone calls, email, or in person appointments to troubleshoot and diagnose a wide range of issues in the hardware, software, virtual/cloud, and infrastructure space.

THE OPPORTUNITY FOR YOU You will perform installation, repair, and preventative maintenance of personal computers (PC) and related systems. You will troubleshoot and resolve software and hardware failures. Identify network problems when they relate to personal (desktop or laptop) computers. You will provide technical support, training, process creation and various project efforts. You will serve as a local leader and mentor to junior Technicians.

KEY SUCCESS FACTORS
  • 1+ years of experience using and supporting computers (hardware and software)
  • Basic understanding and ability to troubleshoot Windows (experience with Mac is a plus)
  • Proven skills in PC repair, troubleshooting, deployment, and liquidation
  • Working knowledge of Active Directory
  • A+ certification
Benefits
  • Comprehensive medical benefits
  • Competitive pay
  • 401(k) retirement plan
  • …and much more!

About INSPYR Solutions: Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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Seniority level: Entry level
Employment type: Contract
Job function: Information Technology
Industries: Retail Groceries and Wholesale

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