IT Service Desk Specialist — On-Site & Remote Support

VersaTrust; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

VersaTrust is looking for a full-time Service Desk Specialist to provide technical support to clients in Houston, Texas. This role involves helping clients with desktop hardware and application issues, ensuring high levels of customer satisfaction. Candidates should have an Associate's degree in Information Technology and 1-3 years of relevant experience. The job requires a strong emphasis on communication and problem-solving skills.

The successful candidate will work Saturdays to Wednesdays, 9am-6pm EST, and may need to travel to client locations as required.

Qualifications

• 1-3 years of relevant IT experience as a help desk analyst, desktop administrator, IT specialist or similar.
• Knowledge of current IT infrastructures and technical troubleshooting tools.
• Industry certifications such as CompTIA A+, Network+, Security+, AWS, or Azure are desirable.

Responsibilities

• Provide technical support to clients via phone, email, and RMM toolset.
• Monitor and optimize client systems for performance and security.
• Maintain clear communication with clients regarding support inquiries.

Skills

Technical support

Problem-solving

Time management

Communication skills

Education

Associate’s degree in IT or related field

Tools

Windows OS

Mac OS

Active Directory

Microsoft Office

Job description

VersaTrust is looking for a full-time Service Desk Specialist to provide technical support to clients in Houston, Texas. This role involves helping clients with desktop hardware and application issues, ensuring high levels of customer satisfaction. Candidates should have an Associate's degree in Information Technology and 1-3 years of relevant experience. The job requires a strong emphasis on communication and problem-solving skills.

The successful candidate will work Saturdays to Wednesdays, 9am-6pm EST, and may need to travel to client locations as required.