IT Service Desk Agent — Hybrid, 24x7 Support

PDI Technologies; Houston (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Market-competitive benefits

Quarterly perks program

Continuous learning opportunities

Leadership development opportunities

Ample time off

Hybrid working arrangements

Job summary

A technology solutions provider is hiring a Service Desk Agent in Houston, Texas. This role involves processing client support issues, managing access to internal systems, and providing hardware and software support. Candidates must have a customer-first mentality, problem-solving abilities, and a high school diploma. The position requires flexibility for shift work to provide 24x7 coverage. The company offers competitive salary and various benefits to ensure a good work-life balance.

Responsibilities

• Process calls, emails, and portal-created tickets.
• Perform initial triage on break/fix issues from clients.
• Document all actions in cases to communicate information.
• Provide end-user support for client-facing tools.
• Provide hardware and software support for users.
• Provision and manage accounts in Active Directory.

Skills

Customer-first mentality

Problem-solving skills

Time-management skills

Communication skills

Hardware troubleshooting

Software troubleshooting

Understanding of Microsoft applications

Understanding of browser troubleshooting

Education

High school diploma or GED

Job description

A technology solutions provider is hiring a Service Desk Agent in Houston, Texas. This role involves processing client support issues, managing access to internal systems, and providing hardware and software support. Candidates must have a customer-first mentality, problem-solving abilities, and a high school diploma. The position requires flexibility for shift work to provide 24x7 coverage. The company offers competitive salary and various benefits to ensure a good work-life balance.