Desktop Support Specialist

ECLARO; Houston (TX); On-site; USD 75,000 - 95,000; Part time

Job summary

A leading consulting and IT services firm in Houston seeks a Technology Delivery Specialist to provide IT support and troubleshoot issues across various technologies. This mid-senior level contract role includes on-call availability, managing IT infrastructure inventory, and supporting Office 365 applications. Ideal candidates will have a breadth of experience in IT service desk operations and be adept at resolving hardware and software issues efficiently.

Qualifications

• Experience in troubleshooting and resolving IT Service Desk issues.
• Familiarity with a wide range of technologies including networks and telephony.
• Proficiency in supporting Office 365 applications.

Responsibilities

• Serve as the first point of contact for IT Service Desk issues.
• Troubleshoot hardware and software issues on multiple devices.
• Maintain inventory for Houston-based IT infrastructure.

Job description

Direct message the job poster from ECLARO

Technology Delivery Specialist at Eclaro

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• Serve as the first point of contact for all users to troubleshoot and resolve IT Service Desk issues, with on‑call availability when needed.
• Support users across a wide range of technologies, including networks, telephony, computers, printers, conference room audio/video systems, and approved software. Troubleshoot hardware and software issues on workstations, laptops, and personal devices.
• Support for Office 365 applications such as email, SharePoint, and Office. Maintain inventory for all Houston‑based IT infrastructure and equipment, and act as system administrator for several business‑critical applications—supporting onboarding and offboarding, providing Level 1 support.

Issue triage, and managing ISO certificate and permission processes across the ISO markets we participate in.

Seniority level

Mid‑Senior level

Employment type

Contract

Job function

Consulting and Information Technology

Industries

Energy Technology and Information Services

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