Service Desk Technician: From Onsite to Hybrid IT Support

Insight Global; Houston (TX); Hybrid; USD 37,195 - 50,971; Full time

Benefits offered by this job

Vision insurance

Medical insurance

Job summary

A leading IT services firm is seeking a Service Desk Analyst 3 in Houston. This role involves resolving IT issues through various channels, managing hardware and software inventories, and providing exceptional customer service. The ideal candidate has 3-5 years of technical support experience and must be well-versed in Microsoft technologies. Offers competitive pay and a hybrid working model following training.

Qualifications

• 3-5 years of experience in a technical support role.
• Proven skills in troubleshooting IT hardware.
• Excellent customer service skills essential.

Responsibilities

• Log and process support calls, emails, and service requests.
• Manage local inventory of IT assets.
• Provide support within Microsoft 365 and InTune.

Skills

Technical support

Customer service

Microsoft technologies

PC troubleshooting

Education

Associates Degree

Tools

Microsoft Office/Office365

Windows 10

Active Directory

Job description

A leading IT services firm is seeking a Service Desk Analyst 3 in Houston. This role involves resolving IT issues through various channels, managing hardware and software inventories, and providing exceptional customer service. The ideal candidate has 3-5 years of technical support experience and must be well-versed in Microsoft technologies. Offers competitive pay and a hybrid working model following training.