IT Service Desk Specialist: Desktop & Remote Support

Sonoma Consulting Inc.; Irving (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A growing IT consulting firm in Irving, Texas seeks an IT Service Desk Tech III to provide level 1 phone and level 2 desktop support. Applicants should have over three years of experience in IT Service Desk and strong communication skills. Responsibilities include troubleshooting technical issues, logging incidents, and assisting users with application and hardware problems. This role requires proficiency in Active Directory and MS Office. A flexible working environment with opportunities for team collaboration and knowledge sharing is available.

Qualifications

• 3+ years of relevant IT Service Desk and desktop support experience.
• Experience with SQL or similar databases for custom report writing.
• Experience supporting remote users with remote desktop utilities.

Responsibilities

• Provide level 1 and level 2 technical support.
• Log customer calls into the IT incident management system.
• Resolve application and hardware problems for users.

Skills

Excellent communicator

Proficient use of MS Office

Active Directory administration

PC hardware troubleshooting

Soft skills

Education

Associate’s degree in a related field

CompTIA A+ or Network+ certification

ITIL Foundation v3

Job description

A growing IT consulting firm in Irving, Texas seeks an IT Service Desk Tech III to provide level 1 phone and level 2 desktop support. Applicants should have over three years of experience in IT Service Desk and strong communication skills. Responsibilities include troubleshooting technical issues, logging incidents, and assisting users with application and hardware problems. This role requires proficiency in Active Directory and MS Office. A flexible working environment with opportunities for team collaboration and knowledge sharing is available.