Service Desk Specialist - IT Support & Troubleshooting

Xpertechs; Columbia (MD); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology solutions company in Columbia, Maryland, is seeking a Service Desk Specialist responsible for providing frontline support and ensuring effective communication during service requests. The ideal candidate will have at least 2 years of service desk experience, possess strong problem-solving skills, and communicate effectively. This role demands a professional approach to client needs and a collaborative spirit in a dynamic work environment.

Qualifications

• Minimum of 2 years of recent Service Desk experience.
• Strong aptitude in OS repairs and Virus removal.
• Ability to communicate about technology effectively.

Responsibilities

• Monitor and respond to requests through the Service Desk.
• Provide hardware and software support.
• Create technical documentation and analyze trends.

Skills

Problem solving skills

Verbal communication

Written communication

Technical troubleshooting

Education

Associate’s Degree (Bachelor’s preferred)

Tools

Microsoft Office

Windows Server

Microsoft Exchange

Job description

A technology solutions company in Columbia, Maryland, is seeking a Service Desk Specialist responsible for providing frontline support and ensuring effective communication during service requests. The ideal candidate will have at least 2 years of service desk experience, possess strong problem-solving skills, and communicate effectively. This role demands a professional approach to client needs and a collaborative spirit in a dynamic work environment.