Desktop Support Engineer – Dispatch (Remote & On-site)

Axiom Technologies; Rockville (MD); Hybrid; USD 45,000 - 65,000; Full time

Job summary

A global IT services partner is seeking a Desktop Support Engineer in Rockville, Maryland. This hybrid role involves providing technical support for desktops and laptops, managing service requests, and ensuring efficient coordination between IT and users. Ideal candidates should have 1-2 years of experience, a degree in IT or related fields, and strong technical skills in Windows and Mac OS environments. This position offers a chance to enhance your technical skills while working in a dynamic team environment.

Qualifications

• 1-2 years of hands-on experience in a desktop support or helpdesk environment.
• Experience with dispatching or coordinating IT support is a strong plus.
• Proficiency in supporting Windows and Mac OS environments.

Responsibilities

• Provide on-site and remote support for desktops, laptops, printers, and related hardware/software.
• Monitor incoming support tickets and assign them based on priority.
• Act as the central coordinator for all Desktop Support operations.

Skills

Technical support for Windows

Technical support for Mac OS

Communication skills

Networking basics (TCP/IP, DNS, DHCP, VPN)

Education

Associate or Bachelor's degree in Information Technology, Computer Science, or related field

Tools

ITSM tools (ServiceNow, Jira, Remedy, Zendesk)

Job description

A global IT services partner is seeking a Desktop Support Engineer in Rockville, Maryland. This hybrid role involves providing technical support for desktops and laptops, managing service requests, and ensuring efficient coordination between IT and users. Ideal candidates should have 1-2 years of experience, a degree in IT or related fields, and strong technical skills in Windows and Mac OS environments. This position offers a chance to enhance your technical skills while working in a dynamic team environment.