Hybrid IT Service Desk Administrator

SOSi; Reston (VA); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Tuition assistance

Job summary

A technology services company is seeking a Service Desk Administrator in Reston, VA. The role involves resolving end-user issues, assisting with IT asset management, and troubleshooting operating systems. Candidates should possess an Associate's degree in IT and three or more years of experience in End User Support. This role offers a hybrid work environment with benefits including medical insurance and 401(k).

Qualifications

• Three+ years’ experience with End User Support.
• Extensive expertise in Windows operating systems.
• Experience providing support on Microsoft platform.

Responsibilities

• Resolve end-user issues within defined Service Level Agreements.
• Assist with IT asset management.
• Perform troubleshooting of Windows/macOS operating systems.

Skills

End User Support

Windows operating systems

Microsoft Office 365

Communication skills

Troubleshooting

IT asset management

Education

Associate's degree in IT or related field

Tools

Microsoft Teams

Manage Engine ticketing system

Job description

A technology services company is seeking a Service Desk Administrator in Reston, VA. The role involves resolving end-user issues, assisting with IT asset management, and troubleshooting operating systems. Candidates should possess an Associate's degree in IT and three or more years of experience in End User Support. This role offers a hybrid work environment with benefits including medical insurance and 401(k).