On-Site Service Desk Analyst — Growth & Stability

Insight Global; Maryland Heights (MO); On-site; USD 26,174 - 30,307; Full time

Job summary

A leading staffing agency is seeking a Support Desk Specialist IV to provide first-level support for a Telecom Company. This position is based in Maryland Heights, MO, requiring on-site presence 5 days a week. The ideal candidate should possess over 2 years of IT support experience, strong troubleshooting skills, and familiarity with ticketing systems. The role offers competitive pay rates ranging from $19 to $22 per hour, along with great stability and growth opportunities within a reputable company.

Qualifications

• 2+ years in IT support/service desk/help desk environment.
• Strong troubleshooting skills across hardware, software, and basic network issues.
• Experience providing Level 1/first-line support via phone, email, and chat.

Responsibilities

• Provides first level support for all end-users via telephone, email or chat.
• Troubleshoots and resolves hardware, software and voice/data communication systems issues.
• Writes concise, informative service tickets and follows up on all tickets in a timely manner.

Skills

IT support

Troubleshooting

Ticketing systems

Customer service

Windows/macOS

Job description

A leading staffing agency is seeking a Support Desk Specialist IV to provide first-level support for a Telecom Company. This position is based in Maryland Heights, MO, requiring on-site presence 5 days a week. The ideal candidate should possess over 2 years of IT support experience, strong troubleshooting skills, and familiarity with ticketing systems. The role offers competitive pay rates ranging from $19 to $22 per hour, along with great stability and growth opportunities within a reputable company.