Hybrid Service Desk Engineer - IT Support & Solutions

GFI Digital; Louisville (KY); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) with company match

Medical, Dental, and Vision Insurance

Paid Time Off starting on hire date

Employee Discount Program

Referral bonus program

Job summary

A leading technology solutions provider is seeking a Service Desk Engineer in Louisville, Kentucky. The ideal candidate will deliver exceptional customer service while maintaining and troubleshooting hardware and software systems. Ideal qualifications include 3-4 years of IT support experience, strong analytical capabilities, and excellent communication skills. The role offers a full-time position with both in-office and hybrid schedules available, alongside competitive benefits and perks such as medical insurance, a 401(k) plan, and paid time off.

Qualifications

• 3-4 years of hands-on IT support experience in a similar role.
• Strong documentation skills related to client environments.
• Ability to prioritize and execute tasks in a high-pressure environment.

Responsibilities

• Deliver exceptional customer service by maintaining and optimizing technical systems.
• Analyze ticket data to identify areas for improvement.
• Troubleshoot network equipment effectively.

Skills

Customer service orientation

Excellent communication skills

Analytical skills

Problem-solving abilities

Attention to detail

Education

College Diploma or Degree in Computer Science

Tools

Windows Servers

Networking hardware protocols

Microsoft Office Suite

Job description

A leading technology solutions provider is seeking a Service Desk Engineer in Louisville, Kentucky. The ideal candidate will deliver exceptional customer service while maintaining and troubleshooting hardware and software systems. Ideal qualifications include 3-4 years of IT support experience, strong analytical capabilities, and excellent communication skills. The role offers a full-time position with both in-office and hybrid schedules available, alongside competitive benefits and perks such as medical insurance, a 401(k) plan, and paid time off.