Service Department Leader | Drive CSI & Auto Care Excellence

AutoNation Inc.; Mesa (AZ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401k matching

Health insurance

Employee discounts

YouDecide deals

Job summary

AutoNation is seeking a Service Manager to lead the dealership's service department, maximize production, control costs, and build a loyal customer base. You will ensure CSI targets are met and manage assets and staff.

Ideal candidates have leadership experience, strategic thinking, and strong communication skills; experience with dealership computer systems is preferred. Competitive benefits and DRVPNK philanthropic initiatives are part of the package.

Qualifications

• High School diploma or equivalent required.
• 3+ to 5 years of experience in an auto repair facility.
• 2+ years of supervisory experience.
• Excellent verbal and written communication and interpersonal skills.

Responsibilities

• Assist all subordinate service and sales personnel in all phases of their job descriptions.
• Document employee behavior that may result in punitive actions such as termination.
• Work with the parts department to ensure proper stocking of high-use parts.
• Collect accounts receivable for service work and obtain competitive bids for tools and sublet repairs.
• Meet with the fixed operations director and general manager monthly to review performance and set objectives.
• Maintain customer satisfaction by ensuring CSI targets are met and addressing escalated issues.
• Direct and schedule the activities of all department staff and ensure proper repair order flow.
• Maintain warranty parts retention and compliance with manufacturer requirements.
• Maintain safety policies and ensure accidents are reported promptly.

Skills

Leadership experience

Strategic thinking

Communication skills

People development

Education

High School diploma or equivalent

Job description

AutoNation is seeking a Service Manager to lead the dealership's service department, maximize production, control costs, and build a loyal customer base. You will ensure CSI targets are met and manage assets and staff.

Ideal candidates have leadership experience, strategic thinking, and strong communication skills; experience with dealership computer systems is preferred. Competitive benefits and DRVPNK philanthropic initiatives are part of the package.