Auto Service Manager: Lead Team & CSI Excellence

AutoNation Inc.; Colorado; On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

401k matching

Insurance plans

Vehicle discounts

YouDecide discounts

DRVPNK donations

Job summary

AutoNation Inc. is seeking a Service Manager to lead the dealership service department, drive production, control costs, and build a loyal customer base. You will aim to meet or exceed CSI targets while fostering a productive work environment and strong asset management.

The role requires proven leadership, strategic thinking, and a passion for people development within a large national retailer. Join us to influence service excellence and drive dealership success.

Qualifications

• High School diploma or equivalent.
• Three to Five years of experience in an auto repair facility.
• Two plus years of supervisory experience.
• Excellent verbal and written communication and interpersonal skills.
• Proficient knowledge of dealership computer systems.
• Must have a valid driver’s license.
• Ability to drive manual transmission vehicles.
• Demonstrated customer service skills.
• Previous industry knowledge of overall operations, management and wholesale relations (preferred).

Responsibilities

• Assist subordinate service and sales personnel in all phases of their job descriptions.
• Properly document employee behavior that may result in punitive job actions such as termination.
• Report to management any circumstances that compromise the integrity of the dealership.
• Work with the parts department to ensure proper stocking of high-use parts.
• Collect accounts receivable for service work.
• Obtain competitive bids on tools, equipment, sublets, repairs and supplies.
• Ensure safety policies are followed and accidents reported.
• Maintain up-to-date technical publications and manuals.
• Quality check completed jobs and ensure shop equipment is functional.
• Deal with customer issues fairly and promptly.
• Meet with fixed operations director and general manager monthly to review performance.
• Maintain CSI above manufacturer/dealership averages.

Skills

Leadership

Strategic thinking

People development

Customer service

Education

High school diploma or equivalent

Tools

Dealership computer systems

Job description

AutoNation Inc. is seeking a Service Manager to lead the dealership service department, drive production, control costs, and build a loyal customer base. You will aim to meet or exceed CSI targets while fostering a productive work environment and strong asset management.

The role requires proven leadership, strategic thinking, and a passion for people development within a large national retailer. Join us to influence service excellence and drive dealership success.