Service Drive Lead — Elevate Customer Experience

AutoNation; Phoenix (AZ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401k matching

Health, dental, vision insurance

Maternity benefits

Associate purchase program for new and

Job summary

AutoNation is seeking a Service Drive Manager to lead daily objectives for service consultants, monitor performance, and coach the team to deliver exceptional customer experiences.

You will partner with dealership personnel, ensure compliance with safety regulations, and drive operational excellence across the service drive while maintaining strong communication with customers and technicians.

Qualifications

• High School diploma or equivalent required.
• Two years of experience in an auto repair facility.
• Ability to read and comprehend instructions and information.
• Must have a valid driver's license.
• Ability to drive manual transmission vehicles.
• Demonstrated communication and interpersonal skills.
• Demonstrated customer service skills.
• One year of supervisory experience (preferred).
• Ability to operate an automobile.

Responsibilities

• Schedule and assign daily work objectives for the service consultants.
• Monitor performance and counsel service consultants with behavioral or performance issues.
• Train, coach, supervise and assist service consultants.
• Assist in the service reception during peak traffic times by greeting customers in a timely and friendly manner to obtain customer and vehicle data.
• Maintain all supplies required to operate the service drive.
• Communicate with team leaders to determine status of jobs.
• Review the open repair order report on a daily basis, review and resolve any open repair orders that are beyond current week's business.
• Partner with all other dealership personnel to ensure quality of service provided to customers.
• Perform quality inspections of vehicles being returned to customers.
• Follow up with customers to ensure satisfaction with service work.
• Understand and comply with federal, state and local regulations such as those governing the disposal of hazardous waste, OSHA right-to-know act, etc.
• Follow company safety procedures to avoid exposure to fumes, dirt and harsh chemicals.

Skills

Leadership

Strategic thinking

People development

Communication

Customer service

Team coaching

Education

High School diploma or equivalent

Job description

AutoNation is seeking a Service Drive Manager to lead daily objectives for service consultants, monitor performance, and coach the team to deliver exceptional customer experiences.

You will partner with dealership personnel, ensure compliance with safety regulations, and drive operational excellence across the service drive while maintaining strong communication with customers and technicians.