Service Department Leader — Drive CSI & Team Growth

AutoNation; Tustin (CA); Sur place; USD 120 000 - 150 000; Plein temps

Avantages offerts par ce poste

401k matching

Health, dental, vision insurance

Associate purchase program

YouDecide discounts

Support for DRVPNK cancer charity

Résumé du poste

AutoNation in the United States is seeking a Service Manager to lead the dealership's service department, optimize operations and control costs while delivering a superior customer experience.

You will supervise service and shop staff, partner with parts, drive CSI improvements, and maintain service records. The role requires strong leadership, strategic thinking, and a proven track record in auto service management.

Qualifications

• Proven leadership background in auto service environments.
• Strong strategic thinking with ability to execute plans.
• Commitment to developing people and processes in a dealership setting.

Responsabilités

• Lead subordinate service and sales personnel across all phases of their roles.
• Document employee behavior and manage disciplinary actions as needed.
• Monitor and improve dealership service CSI and customer satisfaction.
• Oversee parts stocking, warranty and service records, and safety policies.
• Set and review annual service budget and performance objectives.
• Maintain equipment, shop safety, and quality control for completed jobs.

Connaissances

Leadership experience

Strategic thinking

Execution skills

People development

Verbal communication

Formation

High School diploma or equivalent

Description du poste

AutoNation in the United States is seeking a Service Manager to lead the dealership's service department, optimize operations and control costs while delivering a superior customer experience.

You will supervise service and shop staff, partner with parts, drive CSI improvements, and maintain service records. The role requires strong leadership, strategic thinking, and a proven track record in auto service management.