Service Department Lead: Elevate Customer Experience

Dilawri Group of Companies; Glen Head (NY); On-site; USD 35,000 - 53,000; Full time

Benefits offered by this job

Discounted employee vehicle purchase

Coaching & training programs

Wellness & assistance programs

Employee social events

Job summary

Dilawri Group of Companies' North Shore Honda is seeking an Assistant Service Manager to support the Service Department, collaborating with technicians and service advisors to sustain a high level of customer satisfaction. Reporting to the Service Manager, this role emphasizes operational oversight and process adherence in a fast-paced dealership environment.

This commission-based position requires 5+ years of automotive service experience and strong communication, organizational, and

Qualifications

• Minimum 5 years of combined experience in an automotive service environment (e.g., Service Advisor, Technician, Shop Foreperson, or related role)
• General understanding of vehicle mechanics and service operations
• Strong customer service and interpersonal skills

Responsibilities

• Assist the Service Manager with the daily operations of the Service Department
• Support Service Advisors in managing customer interactions, appointments, and follow-up communication
• Assist customers with service reminders, appointment scheduling, recall notifications, and service visit follow-ups
• Help ensure high-quality service and repairs are delivered to customers
• Handle escalated customer concerns or complaints in a professional and timely manner
• Maintain accurate service records and reporting in accordance with manufacturer and dealership requirements
• Support adherence to dealership processes, standards, and operational procedures
• Work collaboratively with technicians and other departments to promote efficient workflow
• Assist with maintaining a clean, organized, and customer-focused service environment
• Contribute to continuous improvement efforts within the Service Department
• Perform other duties as assigned to support service operations

Skills

Customer service

Verbal communication

Organizational skills

Multitasking

Dependable

Time management

Team collaboration

Work authorization Canada

Job description

Dilawri Group of Companies' North Shore Honda is seeking an Assistant Service Manager to support the Service Department, collaborating with technicians and service advisors to sustain a high level of customer satisfaction. Reporting to the Service Manager, this role emphasizes operational oversight and process adherence in a fast-paced dealership environment.

This commission-based position requires 5+ years of automotive service experience and strong communication, organizational, and