Service Experience Lead | Grow, Guide & Delight Customers

Haldeman Subaru; Hamilton (NJ); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401(k) Plan

Vacation & Sick Time

Opportunities for advancement

Career Development

Cross training for other positions

Team building lunches

Family owned & operated

Long term employees

Job summary

Haldeman Ford Hamilton is seeking a service department supervisor to oversee daily service orders and flow of the Drive Lane, ensuring prompt, courteous, and effective customer service.

You will take ownership of the customer experience, provide concierge support, and supervise technicians to maintain high customer happiness scores. Equal emphasis on coaching, process adherence, and collaboration with management will drive department success.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Strong communication with customers.
• Clean driving record and valid driver’s license.

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Collaborate with upper management to make service department hiring and discipline decisions.

Skills

Organized

People management

Time management

Customer communication

Professional appearance

Customer satisfaction

Team orientation

Independent worker

Clean driving record

Job description

Haldeman Ford Hamilton is seeking a service department supervisor to oversee daily service orders and flow of the Drive Lane, ensuring prompt, courteous, and effective customer service.

You will take ownership of the customer experience, provide concierge support, and supervise technicians to maintain high customer happiness scores. Equal emphasis on coaching, process adherence, and collaboration with management will drive department success.