Service Technician

Dilawri Group of Companies; Glen Head (NY); On-site; USD 37,000 - 53,000; Full time

Benefits offered by this job

Discounted employee vehicle purchase

Job-specific coaching & training

Employee wellness & assistance

Employee social events

Job summary

North Shore Honda is seeking a skilled Service Technician to diagnose, repair, and maintain vehicles in compliance with manufacturer standards. You will road test vehicles, document work, and communicate with customers while supporting a fast-paced service department.

The role requires automotive certification or enrollment, strong mechanical aptitude, and the ability to read repair orders and technical bulletins. Excellent teamwork and safety practices are essential.

Qualifications

• Automotive certification or enrollment in an equivalent program.
• Red Seal is an asset.
• Strong mechanical aptitude and understanding of vehicle systems.
• Ability to read repair orders and technical bulletins.

Responsibilities

• Perform vehicle repairs and maintenance per orders and guidelines.
• Road test vehicles before and after servicing for safety and accuracy.
• Track time with in/out punches at day start, lunch, and end.
• Inform Service Advisor if repairs need more time than estimated.
• Maintain clean, safe, organized workspace and protect interiors.
• Document services and repairs clearly in work orders.
• Follow warranty procedures and dealership policies.
• Demonstrate a professional, customer-focused attitude.

Skills

Mechanical aptitude

Diagnostics

Reading manuals

Customer service

Attention to detail

Education

Automotive certification

Red Seal (asset)

Job description

If you are looking to grow your career with an organizationdriven by excellence, integrity, and innovation, Dilawri offers an environmentwhere people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada’s largest automotivegroup and one of Canada’s Best Managed Companies. Dilawri operates over 80franchised dealerships,representingmore than 35 of the world’s mostrespected automotive brands across British Columbia, Alberta, Saskatchewan,Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters aculture rooted in collaboration, accountability, and continuous learning. Ourvalues of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Backguide how we work, how we lead, and how we serve our customers and communities.Through the Dilawri Foundation , weare also committed to making a meaningful impact in the communities weserve.

Discover how you can build your career with Dilawri

Position Overview

The Service Technician at North Shore Hondaplays akey role in delivering exceptional automotive service and customersatisfaction. Reporting to the Service Manager, this position is responsiblefor performing vehicle diagnostics, repairs, and maintenance in accordance withmanufacturer guidelines, dealership policies, and warranty requirements.

The Service Technician contributes to the overall success ofthe service department by maintaining high productivity, ensuring accuratedocumentation, and supporting positive customer relationships through qualityworkmanship and timely communication.

The expectedpayfor this position is$46.08 per hour.

Primary Duties and Responsibilities

· Perform vehicle repairs and maintenanceaccording to repair orders, technical guidelines, and dealership standards.

· Road test all vehicles before and afterservicing to ensure repair accuracy and safety.

· Track time by punching in/out at the start ofthe day, lunch, end of day, and at the beginning and completion of each job.

· Advise the Service Advisor if repairs requiremore time than initially estimated.

· Utilize protective seat covers and floor mats inevery customer vehicle.

· Notify the Service Advisor of additionalrequired repairs, parts, or labor.

· Complete all assigned repair tasks efficientlyand accurately.

· Document all services and repairs clearly andthoroughly in work orders.

· Ensure all punch times accurately match the workperformed.

· Follow all manufacturer warranty procedures anddealership policies.

· Maintain a clean, safe, and organized workspace.

· Maintain high levels of productivity andefficiency through effective work practices.

· Demonstrate a polite, professional, and customer ‑ focusedattitude.

· Perform additional service recommendations asoutlined by dealership standards.

· Obtain Service Manager approval/signature forall warranty add-ons.

· Meet or exceed productivity and efficiencyobjectives set by the Service Manager.

Qualifications Required

· Automotive Technician certification orenrollment in an equivalent apprenticeship program (Red Seal an asset).

· Previous experience performing automotiverepairs and diagnostics in a dealership or independent shop environment.

· Strong mechanical aptitude and understanding ofvehicle systems.

· Ability to read and interpret repair orders,technical bulletins, and manufacturer documentation.

· Excellent organizational and time ‑ managementskills with strong attention to detail.

· Ability to work efficiently in a fast-paced,team-oriented environment.

· Effective communication and customer serviceskills.

· Valid Class 5 driver’s license with a cleandriving record.

· Legally entitled to work in Canada.

About Dilawri

In addition to working with and learning from a team ofleading professionals in the automotive industry, our benefits include:

• Discountedemployee vehicle purchase program
• Job-specificcoaching & training programs
• Employeewellness & assistance programs
• Employeesocial events

Build your career with a team thatis driven byexcellence,integrityand innovation.