Automotive Service Manager: Lead Team & Customer Experience

Drivelab Automotive Group; Houston (TX); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with Matching

Basic Life Insurance

Accident & Critical Illness Insurance

Paid Training

Employee Purchase Program

Job summary

Drivelab Automotive Group in Houston is seeking a Service Manager to lead a franchise automotive dealership service department. You will guide daily operations, set objectives with the service director, and supervise service staff to ensure top quality and productivity.

The role emphasizes customer service leadership, payroll coordination, OSHA compliance, and ongoing staff development through training and performance reviews.

Qualifications

• Associate's degree or equivalent from two-year college or technical school; or 2 to 4 years of related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Conduct daily one-on-one client status meetings with each ASM to identify potential service issues
• Monitor automotive repair/maintenance to prevent operational delays
• Work with service director to set departmental objectives
• Recruit, interview and train service staff
• Maintain daily sales and production records as prescribed by upper management
• Review and evaluate service sales performance
• Staff technical teams relative to production requirements
• Remain current on new products and changes to existing products
• Maintain department finances within parameters established by upper management
• Assure proper repair-order flow/maximize productivity
• Monitor/control all warranty activity to ensure compliance with policies and procedures
• Adhere to dealership policy on client vehicle care and operation
• Administer payroll for service staff in cooperation with payroll department, securing approval from service director and general manager
• Enforce OSHA requirements, procedures and regulations
• Conduct performance evaluations
• Participate in operational planning
• Maintain the facility and equipment
• Conduct weekly department meetings/attend weekly manager meetings

Education

Associate's degree or equivalent from two-year college or technical school; or 2 to 4 years of related experience and/or training; or equivalent combination of education and experience.

Job description

Drivelab Automotive Group in Houston is seeking a Service Manager to lead a franchise automotive dealership service department. You will guide daily operations, set objectives with the service director, and supervise service staff to ensure top quality and productivity.

The role emphasizes customer service leadership, payroll coordination, OSHA compliance, and ongoing staff development through training and performance reviews.