Service Delivery Performance Lead

Agero; Clayton (MO); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Flexible time off

Parental planning

Bonus programs

Job summary

Agero is seeking a Performance Manager in the United States to lead service delivery strategy for a designated network zone, drive improvements in CSI, and reduce claims expense. You will collaborate with providers, clients, OEM dealers, and insurers to elevate performance and implement proactive analyses to optimize network results.

The role requires 2–4 years in supplier/asset management or procurement, willingness to work PST hours, and up to 20% travel.

Qualifications

• 2-4 years of related supplier or asset management and/or procurement related experience.
• Able to work PST hours to support west coast service providers
• Previous service experience in service delivery is a plus.
• Strong analytical, communication and relationship building skills are a requirement
• Flexibility and up to 20% travel required
• Service Oriented/Internal Customer Service
• Decision Making
• Problem Solving
• Focus on Results
• Resiliency/Conflict Resolution

Responsibilities

• Implements a master strategy for assigned zone roles and creates action plans to improve CSI and reduce claims expense.
• Coach service providers on overall performance within the assigned zone (this zone supports providers).
• Communicates product and process changes to individual providers.
• Builds and maintains positive relationships with clients, OEM dealers, insurance agents, and service providers while providing enhanced service level performance.
• Coordinates and completes targeted proactive analyses for managing network performance.

Skills

Supplier management

Asset management

Procurement

Analytical skills

Travel readiness

Job description

Agero is seeking a Performance Manager in the United States to lead service delivery strategy for a designated network zone, drive improvements in CSI, and reduce claims expense. You will collaborate with providers, clients, OEM dealers, and insurers to elevate performance and implement proactive analyses to optimize network results.

The role requires 2–4 years in supplier/asset management or procurement, willingness to work PST hours, and up to 20% travel.