Performance & Service Delivery Manager

Agero; Missouri; On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Tuition assistance

Bonus programs

Parental planning

Job summary

Agero, the leading B2B driver assistance innovator, seeks a Performance Manager to drive service delivery strategies for a defined network zone. You’ll aim to boost CSI, cut claims expenses, and lead provider performance through education and close partnerships.

Join a national team and coordinate with clients, OEM dealers, and insurers while traveling up to 20% as needed to optimize network performance and deliver superior service outcomes.

Qualifications

• 2-4 years of related supplier or asset management and/or procurement related experience.
• Able to work PST hours to support west coast service providers.
• Previous service experience in service delivery is a plus.
• Strong analytical, communication and relationship building skills are a requirement.
• Flexibility and up to 20% travel required.
• Service Oriented\Internal Customer Service
• Decision Making
• Problem Solving
• Focus on Results
• Resiliency/Conflict Resolution

Responsibilities

• The Performance Manager creates and manages the overall service delivery strategy for all services for an assigned network zone.
• Responsible for improving service delivery metrics, customer satisfaction and reducing costs within the candidate’s area of focus.
• Performs root cause analysis to identify underperforming markets and executes on a strategy to improve performance metrics.
• Fosters strong partnerships with key providers through education of best practices.
• Manages providers to meet assigned performance metrics for all services.
• Assists with coordinating competitive intelligence and market feedback on essential issues.

Skills

Supplier management

Asset management

Procurement

Analytical skills

Communication

Relationship building

Travel readiness

Job description

Agero, the leading B2B driver assistance innovator, seeks a Performance Manager to drive service delivery strategies for a defined network zone. You’ll aim to boost CSI, cut claims expenses, and lead provider performance through education and close partnerships.

Join a national team and coordinate with clients, OEM dealers, and insurers while traveling up to 20% as needed to optimize network performance and deliver superior service outcomes.