Performance & Service Delivery Lead (Travel Up to 20%)

agero; United States; Remote; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health and Wellness benefits

401(k) with company match

Tuition assistance

Job summary

Agero in the United States is seeking a Performance Manager who will create and manage the overall service delivery strategy for an assigned network zone, improving CSI and reducing claims expense. This role involves coordinating with providers and key clients to drive performance improvements across the network.

You will coach service providers, communicate changes, and build strong relationships with clients, OEM dealers, and insurers while conducting proactive analyses to optimize network

Qualifications

• 2-4 years of related supplier or asset management and/or procurement related experience.
• Previous service experience in service delivery is a plus.
• Strong analytical, communication and relationship building skills are a requirement.
• Flexibility and up to 20% travel required.
• Service Oriented/Internal Customer Service.
• Decision Making
• Problem Solving
• Focus on Results
• Resiliency
• Conflict Resolution

Responsibilities

• Implements a master strategy for assigned zone roles and creates action plans to improve CSI and reduce claims expense.
• Coach service providers on overall performance within the assigned zone.
• Communicates product and process changes to individual providers.
• Builds and maintains positive relationships with clients, OEM dealers, insurance agents, and service providers while providing enhanced service level performance.
• Coordinates and completes targeted proactive analyses for managing network performance.

Skills

Supplier management

Analytical skills

Communication

Relationship building

Travel flexibility

Service delivery

Decision making

Problem solving

Results focus

Resiliency

Conflict resolution

Job description

Agero in the United States is seeking a Performance Manager who will create and manage the overall service delivery strategy for an assigned network zone, improving CSI and reducing claims expense. This role involves coordinating with providers and key clients to drive performance improvements across the network.

You will coach service providers, communicate changes, and build strong relationships with clients, OEM dealers, and insurers while conducting proactive analyses to optimize network