Strategic Service Delivery Lead

Agero; Athens (GA); On-site; USD 80,000 - 90,000; Full time

Job summary

Agero is seeking a Performance Manager to design and manage the service delivery strategy for an assigned network zone, aiming to improve CSI and reduce claims expenses. You will partner with providers, clients, OEM dealers, and insurers to deliver measurable performance gains.

The role requires strong analytics, relationship-building, and the ability to travel up to 20%. Onboarding may involve travel to Medford, MA as needed.

Qualifications

• 2-4 years of related supplier or asset management and/or procurement related experience.
• Previous service experience in service delivery is a plus.
• Strong analytical, communication and relationship building skills are a requirement
• Flexibility and up to 20% travel required
• Service Oriented/Internal Customer Service
• Decision Making
• Problem Solving
• Focus on Results
• Resiliency
• Conflict Resolution

Responsibilities

• Implements a master strategy for assigned zone roles and creates action plans to improve CSI and reduce claims expense.
• Coach service providers on overall performance within the assigned zone.
• Communicates product and process changes to individual providers.
• Builds and maintains positive relationships with clients, OEM dealers, insurance agents, and service providers while providing enhanced service level performance.
• Coordinates and completes targeted proactive analyses for managing network performance.

Skills

Analytical skills

Communication

Relationship building

Travel up to 20%

Service oriented/Internal Customer

Decision Making

Problem Solving

Focus on Results

Resiliency

Conflict Resolution

Job description

Agero is seeking a Performance Manager to design and manage the service delivery strategy for an assigned network zone, aiming to improve CSI and reduce claims expenses. You will partner with providers, clients, OEM dealers, and insurers to deliver measurable performance gains.

The role requires strong analytics, relationship-building, and the ability to travel up to 20%. Onboarding may involve travel to Medford, MA as needed.