Performance Manager, Network Service Delivery

Agero; Georgia; On-site; USD 80,000 - 90,000; Full time

Job summary

Agero is seeking a Performance Manager to shape and oversee the service delivery strategy across an assigned network zone. You will drive CSI improvements, reduce claims expense, and elevate provider performance through coaching and data-driven decision making.

You\'ll collaborate with clients, OEM dealers, and insurance partners, manage relationships, and coordinate proactive analyses to optimize network performance while traveling up to 20% as needed.

Qualifications

• 2-4 years of related supplier or asset management and/or procurement related experience.
• Able to work PST hours to support west coast service providers
• Previous service experience in service delivery is a plus.
• Strong analytical, communication and relationship building skills are a requirement
• Flexibility and up to 20% travel required
• Service Oriented/Internal Customer Service
• Decision Making
• Problem Solving
• Focus on Results
• Resiliency
• Conflict Resolution

Responsibilities

• Implements a master strategy for assigned zone roles and creates action plans to improve CSI and reduce claims expense.
• Coach service providers on overall performance within the assigned zone (this zone supports providers).
• Communicates product and process changes to individual providers.
• Builds and maintains positive relationships with clients, OEM dealers, insurance agents, and service providers while providing enhanced service level performance.
• Coordinates and completes targeted proactive analyses for managing network performance.

Skills

Strong analytical

Communication

Relationship building

Decision Making

Problem Solving

Focus on Results

Resiliency

Conflict Resolution

Flexibility

Travel readiness

Service Oriented/Internal Customer

Job description

Agero is seeking a Performance Manager to shape and oversee the service delivery strategy across an assigned network zone. You will drive CSI improvements, reduce claims expense, and elevate provider performance through coaching and data-driven decision making.

You\'ll collaborate with clients, OEM dealers, and insurance partners, manage relationships, and coordinate proactive analyses to optimize network performance while traveling up to 20% as needed.