Service Coordinator: On-Time Dispatch & Customer Care

Time and Alarm Systems; Jurupa Valley (CA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Competitive salary

PTO / Holidays

401(k) matching

Disability insurance

Medical/Dental/Vision plans

Life Insurance

Career development opportunities

Tuition reimbursement

Hourly pay $24.00-$30.00

Job summary

Sciens Building Solutions in Jurupa Valley, CA, is seeking a Service Coordinator to manage customer interactions, schedule preventive maintenance, and handle emergency responses. You will field calls, analyze issues, dispatch technicians, and ensure timely, accurate work orders and communications.

The role emphasizes strong organization, multitasking, and a customer-focused approach, with requirements including a high school diploma or equivalent and 2–5 years in customer service.

Qualifications

• High school diploma or equivalent is required.
• Two to five years of experience in customer service is preferred.
• Strong organizational skills are essential.
• Ability to multi-task and remain calm under pressure is important.
• Sound decision-making and practical judgment priorities are valued.
• Positive attitude and customer-focused mindset are desirable.
• Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint is expected.

Responsibilities

• Schedule preventive maintenance inspections and emergency calls.
• Update and maintain service schedules to ensure on-time service with zero backlogs.
• Answer customer calls and provide timely communication.
• Dispatch technicians for emergencies as required.
• Ensure resolution of all service situations and follow up as needed.
• Prepare and process service work orders and invoices; obtain purchase orders as required.
• Provide accurate information to Accounting for one-day billing processing.
• Coordinate service requirements with other departments to ensure excellent customer service.

Skills

Customer service

Strong organizational skills

Multi-tasking

Decision making

Positive attitude

Customer-focused

Microsoft Outlook

Excel

Word

PowerPoint

Education

High School Diploma or Equivalent

Tools

Microsoft Outlook

Excel

Word

PowerPoint

Job description

Sciens Building Solutions in Jurupa Valley, CA, is seeking a Service Coordinator to manage customer interactions, schedule preventive maintenance, and handle emergency responses. You will field calls, analyze issues, dispatch technicians, and ensure timely, accurate work orders and communications.

The role emphasizes strong organization, multitasking, and a customer-focused approach, with requirements including a high school diploma or equivalent and 2–5 years in customer service.