Service & Dispatch Coordinator

Sciens Building Solutions; Latham (NY); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Paid time off

Holidays

401(k) matching

Disability insurance

Medical, dental, and vision plans

Life insurance

Career development opportunities

Tuition reimbursement

Job summary

Sciens Building Solutions seeks a Service Coordinator in New York to manage scheduling of preventive maintenance and emergency calls, handle customer inquiries, and coordinate with field technicians to ensure timely service and customer satisfaction.

Ideal candidates have a high school diploma and 2–5 years in customer service, strong organizational skills, and proficiency with Microsoft Office. The role offers competitive pay and benefits, with emphasis on reliable, responsive service delivery.

Qualifications

• High school diploma or equivalent.
• 2–5 years of experience in customer service.
• Strong organizational skills.
• Ability to multi-task and stay calm under pressure.
• Sound decision-making and practical judgment.
• Ability to motivate others with a positive attitude.
• Interest in helping and working with customers.
• Computer literacy with Outlook, Excel, Word, and PowerPoint.

Responsibilities

• Schedule PM inspections and emergency calls; update schedules to ensure on-time service with zero backlogs.
• Answer customer calls and dispatch technicians for emergencies; ensure timely resolution.
• Generate and monitor service dept. communications; review work orders for accuracy and timeliness.
• Assist pricing of labor and materials per contract.
• Prepare subcontract work orders for invoicing with reports and quotes.
• Track and quote deficiencies.
• Update customer data across databases; track inspections and contracts.
• Dispatch technicians based on site skill requirements.
• Maintain daily/weekly/monthly schedules; handle trouble calls and vacations.
• Prepare/process work orders and invoices; obtain PO as needed.
• Communicate effectively with customers; follow up on inquiries and special requests.
• Prepare purchase requisitions for materials.
• Submit contract cancellation forms with backups.
• Coordinate service requirements with other departments.
• Provide information to Accounting for one-day billing.

Skills

Customer service

Organizational skills

Multitasking

Communication

Education

High school diploma

Tools

Microsoft Outlook

Excel

Word

PowerPoint

Job description

Sciens Building Solutions seeks a Service Coordinator in New York to manage scheduling of preventive maintenance and emergency calls, handle customer inquiries, and coordinate with field technicians to ensure timely service and customer satisfaction.

Ideal candidates have a high school diploma and 2–5 years in customer service, strong organizational skills, and proficiency with Microsoft Office. The role offers competitive pay and benefits, with emphasis on reliable, responsive service delivery.