Service Coordinator: Dispatch, Scheduling & Customer Care

Sciens Building Solutions; Jacksonville (FL); In loco; USD 40.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) matching

Paid time off

Medical, dental, and vision plans

Life insurance

Tuition reimbursement

Disability insurance

Descrizione del lavoro

Sciens Building Solutions is seeking a Service Coordinator in Jacksonville, FL to manage scheduling of preventive maintenance and emergency calls, answer customer inquiries, and coordinate with technicians to ensure timely service.

The role requires strong organizational skills, 2+ years in customer service, and proficiency with Microsoft Office. You’ll handle communications, invoicing support, and data maintenance while delivering excellent customer service.

Competenze

• Minimum 2 years of experience in customer service.
• Strong organizational skills and attention to detail.
• Ability to multi-task and remain calm under pressure.
• Proficient in Microsoft Outlook, Excel, Word, and PowerPoint.

Mansioni

• Schedule preventative maintenance inspections and emergency calls.
• Answer customer calls and dispatch technicians as needed.
• Prepare and monitor service communications and documentation.
• Assist with pricing labor and materials per contract terms.
• Process work orders, invoices, and purchase orders when required.
• Maintain accurate customer data across databases and systems.
• Coordinate with other departments to ensure effective service delivery.

Conoscenze

Customer service

Multitasking

Communication

Microsoft Office

Formazione

High school diploma or equivalent

Descrizione del lavoro

Sciens Building Solutions is seeking a Service Coordinator in Jacksonville, FL to manage scheduling of preventive maintenance and emergency calls, answer customer inquiries, and coordinate with technicians to ensure timely service.

The role requires strong organizational skills, 2+ years in customer service, and proficiency with Microsoft Office. You’ll handle communications, invoicing support, and data maintenance while delivering excellent customer service.