Service Coordinator: PM Scheduling & Customer Care

Sciens Building Solutions; California; In loco; USD 33.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) matching

Paid time off

Medical, dental, and vision plans

Life insurance

Tuition reimbursement

Descrizione del lavoro

Sciens Building Solutions seeks a Service Coordinator in Mira Loma, CA to schedule preventive maintenance and emergency calls, dispatch technicians, and maintain service records. You will manage customer inquiries, coordinate with multiple departments, and help ensure accurate invoicing and documentation.

Ideal candidates have 2–5 years in customer service, strong organizational skills, and proficiency with Microsoft Outlook, Excel, Word, and PowerPoint.

Competenze

• High school diploma or equivalent.
• 2–5 years of experience in customer service.
• Strong organizational skills.
• Ability to multi-task and remain calm under pressure.
• Computer literate: MS Outlook, Excel, Word, and PowerPoint.

Mansioni

• Schedule preventative maintenance inspections and emergency calls.
• Answer calls from customers and dispatch technicians as needed.
• Generate and monitor service department correspondence and verify work orders for accuracy.
• Assist with pricing of labor and materials per contract.
• Prepare subcontract work orders for invoicing and track deficiencies.
• Update customer information in databases and manage schedules.

Conoscenze

Customer service

Scheduling

Dispatching

Microsoft Office

Excel

Communication

Formazione

High school diploma

Strumenti

Microsoft Outlook

Excel

Word

PowerPoint

Descrizione del lavoro

Sciens Building Solutions seeks a Service Coordinator in Mira Loma, CA to schedule preventive maintenance and emergency calls, dispatch technicians, and maintain service records. You will manage customer inquiries, coordinate with multiple departments, and help ensure accurate invoicing and documentation.

Ideal candidates have 2–5 years in customer service, strong organizational skills, and proficiency with Microsoft Outlook, Excel, Word, and PowerPoint.