Service Coordinator: Scheduling, Dispatch & Customer Care

Sciens Building Solutions; New York (NY); Hybrid; USD 48,000 - 62,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Short/Long term disability

Medical, dental, vision plans

Life insurance

Professional development opportunities

Tuition reimbursement

Competitive salary based on experience

Job summary

Sciens Building Solutions is seeking a Service Coordinator in Latham, NY to manage scheduling, dispatch, and customer communications. You will field calls, dispatch technicians for emergencies, and ensure timely service delivery. See responsibilities for invoicing, pricing, and data upkeep.

The role requires 2–5 years in customer service, strong organizational skills, and proficiency with MS Office tools. Competitive benefits and growth opportunities are offered.

Qualifications

• Two to five years of experience in customer service.
• Strong organizational skills and ability to multi-task.
• Sound decision-making and practical judgment.
• Computer literate with MS Office applications.

Responsibilities

• Schedule preventative maintenance inspections and emergency calls.
• Answer customer calls and dispatch technicians as needed.
• Generate and monitor internal/external service correspondence and review work orders for accuracy.
• Assist with pricing of labor and materials per contract.
• Prepare subcontract work orders for invoicing and track deficiencies.
• Update customer information in databases and coordinate with other departments for service delivery.

Skills

Customer service

Organization

Multi-tasking

Decision making

Motivating others

Customer support tools

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Excel

Word

PowerPoint

Job description

Sciens Building Solutions is seeking a Service Coordinator in Latham, NY to manage scheduling, dispatch, and customer communications. You will field calls, dispatch technicians for emergencies, and ensure timely service delivery. See responsibilities for invoicing, pricing, and data upkeep.

The role requires 2–5 years in customer service, strong organizational skills, and proficiency with MS Office tools. Competitive benefits and growth opportunities are offered.