Service Coordinator: Schedule, Dispatch & Customer Care

Life Safety Systems Inc.; Arbutus (MD); Presencial; USD 34 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Paid time off

401(k) matching

Short/Long-term disability

Medical, dental, and vision

Life insurance

Career development opportunities

Tuition reimbursement

$25 - $35 hourly rate

Resumo da oferta

Sciens Building Solutions is seeking a Service Coordinator to liaise with customers, schedule preventive maintenance and emergency calls, and ensure timely service delivery. You will field inquiries, analyze issues, dispatch qualified technicians, and track work orders to maintain accuracy and high customer satisfaction.

In this role, you will manage contracts, pricing input, and invoicing support while maintaining up-to-date customer data and clear communication with internal teams to uphold a

Qualificações

• High school diploma or equivalent.
• Two to five years of experience in customer service.
• Strong organizational skills.
• Ability to multi-task and remain calm under pressure.
• Possess sound decision‑making skills and practical judgment priorities.
• Ability to encourage and motivate people with positive attitude.
• Computer literate: Working knowledge of Microsoft Outlook, Excel, Word, and PowerPoint.

Responsabilidades

• Schedule preventative maintenance inspections and emergency calls.
• Utilize dispatch board to update and maintain all schedules for on time service while maintaining zero backlogs.
• Answer calls from customers. If needed, dispatch the proper technicians to handle any emergencies as required.
• Follow through to ensure resolution of all situations.
• Generate and monitor Service department’s internal and external correspondence regarding service technicians. This includes analyzing completed work orders for accuracy, and ensuring they are correct, complete and on time.
• Assist with performing accurate pricing of labor and/or materials as dictated by the contract for that particular customer.
• Prepare subcontract work order for invoicing, including test reports, deficiencies and quotes.
• Track and/or quote deficiencies.
• Update and maintain all customer information in all databases, including but not limited to: Service department inspection dates, contract information, new customers/sites and updated customer names and addresses.
• Dispatch appropriate technician(s) based on skill set required for each site or project.
• Generate and maintain schedules on a daily/weekly/monthly intervals.
• Field trouble calls, PM inspections, vacation schedule, and subcontractor schedule.
• Prepare and process work orders and invoices, when applicable; acquire purchase orders where customer requires.
• Display effective communication with customers; promptly follow up on customer inquiries, tracking special needs requests, reports and copies as needed.
• Material requisition: prepare and process accurate purchase requisitions for purchasing.
• Complete service contract cancellation form(s) and submit with back up for processing.
• Coordinate customers’ service requirements with other appropriate departments, as necessary, to ensure effective customer service.
• Provide accurate information to Accounting to ensure one-day billing processing.

Conhecimentos

Customer service

Organizational skills

Multi-tasking

Decision making

Positive attitude

Communication

Problem solving

Formação académica

High school diploma or equivalent

Ferramentas

Microsoft Outlook

Microsoft Excel

Microsoft Word

PowerPoint

Descrição da oferta de emprego

Sciens Building Solutions is seeking a Service Coordinator to liaise with customers, schedule preventive maintenance and emergency calls, and ensure timely service delivery. You will field inquiries, analyze issues, dispatch qualified technicians, and track work orders to maintain accuracy and high customer satisfaction.

In this role, you will manage contracts, pricing input, and invoicing support while maintaining up-to-date customer data and clear communication with internal teams to uphold a