Service Coordinator Lead – Customer Dispatch & Ops

US - LLC Recruiting; Columbia (MD); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Life insurance

Wellness program

401K matching

Vehicle reimbursement

Job summary

Convergint in Columbia, MD is seeking a full-time Service Coordinator to handle customer calls, coordinate field service, and support a growing team. You will work in a dynamic culture focused on delivering world-class service and protecting client assets.

The role requires 3–5 years in call center/administrative roles, strong MS Outlook/Excel/Word skills, and a college degree or equivalent experience. Company benefits and competitive pay are provided.

Qualifications

• Exceptional telephone and personal customer service skills.
• Proficiency with Outlook, Excel and Word.
• Strong financial knowledge (accounts receivable/payable, PO, work orders).
• Strong organizational skills and ability to manage multiple tasks.

Responsibilities

• Answer and handle all incoming customer service calls professionally and efficiently.
• Coordinate service with technicians, subcontractors, and customers within designated location.
• May lead and coordinate the work of others as needed.
• Participate in the Recruit Awesome People program and contribute to talent growth.
• Perform other duties as required.

Skills

Customer service

Microsoft Outlook

Microsoft Excel

Financial literacy

Organizational skills

Collaboration

Education

College degree or equivalent

Job description

Convergint in Columbia, MD is seeking a full-time Service Coordinator to handle customer calls, coordinate field service, and support a growing team. You will work in a dynamic culture focused on delivering world-class service and protecting client assets.

The role requires 3–5 years in call center/administrative roles, strong MS Outlook/Excel/Word skills, and a college degree or equivalent experience. Company benefits and competitive pay are provided.