Service Coordinator & Dispatch Specialist

Convergint Technologies, LLC; Richmond (VA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Medical, dental & vision plan

401K matching

Job summary

Convergint is seeking a full-time Service Coordinator to join our dynamic team in a culture that promotes growth and collaboration. The role focuses on dispatching, scheduling, and administrative support to keep service operations running smoothly.

You will interact with customers, technicians, and supervisors, ensuring accurate data in iCare and Spectrum, while maintaining a high level of service quality and timely communication.

Qualifications

• Exceptional telephone and personal customer service skills and ability to work under pressure.
• Excellent Microsoft Outlook, Excel, and Word skills.
• Basic financial knowledge and skills—ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.

Responsibilities

• Handles incoming customer calls including service dispatching, tracking and scheduling of calls.
• Creates and dispatches work orders in iCare as required for scheduling of planned maintenance and service.
• Attends weekly planning sessions and performs weekly time sheet data entry.
• Monitors and follows up on subcontractor pricing; processes and approves invoicing.
• Administers the check in/checkout process of Technicians and advises Supervisors of missing/late Technicians.
• Provides Service Quotes to customers and schedules monthly maintenance accounts.
• Maintains customer service binders and updates Spectrum with site changes and new sites.

Skills

Customer service

Excellent communication

Organizational skills

Multitasking

Pressure handling

Education

College degree or trade school

Tools

iCare

Spectrum

Outlook

Excel

Word

Job description

Convergint is seeking a full-time Service Coordinator to join our dynamic team in a culture that promotes growth and collaboration. The role focuses on dispatching, scheduling, and administrative support to keep service operations running smoothly.

You will interact with customers, technicians, and supervisors, ensuring accurate data in iCare and Spectrum, while maintaining a high level of service quality and timely communication.