Service Coordinator – Dispatch & Customer Success

Ultipro; Richmond (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid time off

401K matching

Life insurance

Wellness program

Parental leave

Job summary

Convergint is seeking a full-time Service Coordinator to join our team and contribute to a culture focused on growth and exceptional service. You will dispatch service calls, schedule technicians, and manage work orders while maintaining strong customer relationships.

The role requires strong communication, organizational skills, and proficiency in MS Office. Our supportive environment emphasizes safety, teamwork, and delivering results consistent with Convergint’s values.

Qualifications

• Excellent telephone and personal customer service skills.
• Strong MS Outlook, Excel, and Word proficiency.
• Basic financial understanding (accounts receivable/payable, PO, WOs).
• Solid organizational skills and multi-project handling capability.
• Flexibility to adapt to changing priorities in a dynamic environment.

Responsibilities

• Handle incoming customer calls including service dispatch, scheduling, and inquiries.
• Create and dispatch work orders for planned maintenance and service.
• Attend weekly planning sessions and complete weekly time sheet entries.
• Monitor subcontractor pricing, process invoicing approvals.
• Maintain customer service binders and update Spectrum records as needed.

Skills

Phone etiquette

Customer service

MS Outlook

MS Excel

MS Word

Education

College degree or trade school

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Convergint is seeking a full-time Service Coordinator to join our team and contribute to a culture focused on growth and exceptional service. You will dispatch service calls, schedule technicians, and manage work orders while maintaining strong customer relationships.

The role requires strong communication, organizational skills, and proficiency in MS Office. Our supportive environment emphasizes safety, teamwork, and delivering results consistent with Convergint’s values.