Service Dispatch & Operations Coordinator

Talentify; Menomonee Falls (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Life insurance

401K Matching

Paid time off

Parental leave

Job summary

Convergint is seeking a full-time Service Coordinator to join our dynamic operations team in a fast-paced environment. You will handle service calls, dispatch, scheduling, and administrative tasks, ensuring timely communication with technicians and customers.

The ideal candidate has 1-3 years in call center, dispatch, or administrative roles, preferably in a construction setting. Convergint offers a comprehensive benefits package, opportunities for growth, and a culture that values integrity,

Qualifications

• College degree, trade school or equivalent experience.
• 1–3 years call center, dispatch, or administrative experience.
• Experience in a construction industry environment preferred.

Responsibilities

• Handles incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes.
• Creates and dispatches work orders in iCare for scheduling planned maintenance and service.
• Attends weekly planning sessions and conducts weekly service paperwork reconciliation.
• Monitors subcontractor pricing and processes invoicing.
• Maintains customer service binders and supports the service team as needed.

Skills

Customer service

Call center

Organization

Time management

Adaptability

Education

College degree / trade school or equivalent experience

Tools

iCare

Spectrum

Outlook

Excel

Word

Job description

Convergint is seeking a full-time Service Coordinator to join our dynamic operations team in a fast-paced environment. You will handle service calls, dispatch, scheduling, and administrative tasks, ensuring timely communication with technicians and customers.

The ideal candidate has 1-3 years in call center, dispatch, or administrative roles, preferably in a construction setting. Convergint offers a comprehensive benefits package, opportunities for growth, and a culture that values integrity,