Service Coordination Specialist

US - LLC Recruiting; City of Rochester (NY); Sur place; USD 33 000 - 39 000; Plein temps

Avantages offerts par ce poste

10 Company Holidays and PTO starting 2

Life insurance & Disability Plan

401K Matching Plan

Vehicle reimbursement plan

Parental leave

Résumé du poste

Convergint is seeking a full-time Service Coordinator to join our dynamic team. You will manage service dispatches, track calls, and support technicians, while maintaining strong customer relationships and collaborative communication across departments.

Ideal candidates have excellent communication and organizational skills, experience with MS Office, and the ability to work in a fast-paced environment. This role offers competitive pay and comprehensive benefits in the United States.

Qualifications

• Excellent telephone and personal customer service skills.
• Basic financial knowledge and understanding of accounts receivable/payable and purchase orders.

Responsabilités

• Handle incoming customer calls including service dispatching, tracking and scheduling of calls, and enter new sites or changes.
• Create and dispatch work orders for scheduling planned maintenance and service.
• Attend planning sessions, reconcile weekly service paperwork, and enter timesheets.
• Monitor subcontractor pricing and approve invoicing; maintain customer service binders for satisfaction.
• Provide service quotes with supervisor assistance and follow up on all PM visits.

Connaissances

Customer service

Communication

Organizational skills

Adaptability

Formation

College degree or trade school

Outils

Microsoft Outlook

Microsoft Excel

Microsoft Word

Description du poste

Convergint is seeking a full-time Service Coordinator to join our dynamic team. You will manage service dispatches, track calls, and support technicians, while maintaining strong customer relationships and collaborative communication across departments.

Ideal candidates have excellent communication and organizational skills, experience with MS Office, and the ability to work in a fast-paced environment. This role offers competitive pay and comprehensive benefits in the United States.