Service Coordinator II: Scheduling & Customer Operations

Generac Power Systems Inc.; Sussex (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Generac Power Systems Inc. is seeking a Service Coordinator I to act as the main point of contact for customers, triage service requests, and manage service jobs.

You will coordinate technician schedules, schedule preventive maintenance, and ensure accurate records for customers and locations. Responsibilities include updating customer accounts, coordinating equipment transfers, collaborating with the credit team, monitoring work orders, and supporting billing with technical billers as needed.

Qualifications

• 2+ years of administrative experience in a service-related business.
• 2+ years of scheduling field technicians and/or customer service.
• Strong computer literacy with Microsoft Office (Outlook, Word, Excel).
• Excellent interpersonal skills and teamwork.
• Ability to handle high-pressure situations.
• Basic math for percentages, multipliers, taxes, and totals.

Responsibilities

• Serve as the primary point-of-contact for customers and triage service requests.
• Create and manage service jobs and coordinate technician schedules.
• Proactively schedule preventative maintenance and repairs with customers.
• Create, audit, and update new customers and maintain location accounts.
• Manage equipment transfers and documentation.
• Collaborate with credit department to resolve account issues.
• Use customer portals to monitor open work orders and ensure accuracy.
• Track job progress from initiation through completion and escalate as needed.
• Review completed jobs for billing readiness and assist with invoicing.
• Process new entry-level to mid-level contracts and renewals in the EMS.
• Participate in department meetings and provide cross-functional support.
• Rotating on-call for emergency service requests per location.

Skills

Microsoft Office

Time management

Interpersonal skills

Basic math skills

Customer service

Teamwork

Education

High School Diploma or GED

Associate or bachelor's degree in related field

Tools

FieldServio

SAP

Job description

Generac Power Systems Inc. is seeking a Service Coordinator I to act as the main point of contact for customers, triage service requests, and manage service jobs.

You will coordinate technician schedules, schedule preventive maintenance, and ensure accurate records for customers and locations. Responsibilities include updating customer accounts, coordinating equipment transfers, collaborating with the credit team, monitoring work orders, and supporting billing with technical billers as needed.