Service Coordinator I: Dispatch & Scheduling Pro

Convergint Technologies, LLC; Town of Henrietta (NY); On-site; USD 49,000 - 59,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plan

Life Insurance

Disability Plan

401K Matching Plan

Paid Holidays

Job summary

Convergint is seeking a full-time Service Coordinator in New York to join our dynamic team and support a culture of growth and results.

You will handle service dispatching, scheduling, and customer inquiries, while maintaining accurate paperwork, coordinating with technicians, and ensuring timely communication with clients and internal teams. This role emphasizes service quality and a collaborative, safety‑conscious environment.

Qualifications

• Exceptional telephone and personal customer service skills.
• Excellent Microsoft Outlook, Excel, and Word skills.
• Basic financial knowledge and skills-ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.
• Solid organizational skills and the ability to handle multiple projects/tasks simultaneously.
• Strong flexibility to adapt to changing priorities and direction in a dynamic work environment.

Responsibilities

• Handles incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites and handling all general inquiries as required.
• Creates and dispatches work orders in iCare as required for scheduling of planned maintenance and service.
• Attends weekly planning sessions, conducts weekly service paperwork reconciliation and performs weekly time sheet data entry.
• Monitors and follows up on subcontractor pricing; processes and approves invoicing.
• Administers the check in/checkout process of Technicians in accordance with company safety policy and advises Supervisors of any missing/late Technicians.

Skills

Customer service

Outlook

Excel

Word

Finance basics

Organization

Adaptability

Education

College degree or trade school

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Convergint is seeking a full-time Service Coordinator in New York to join our dynamic team and support a culture of growth and results.

You will handle service dispatching, scheduling, and customer inquiries, while maintaining accurate paperwork, coordinating with technicians, and ensuring timely communication with clients and internal teams. This role emphasizes service quality and a collaborative, safety‑conscious environment.