Service Coordinator: Dispatch, Scheduling & Customer Care

Sciens Building Solutions; Arbutus (MD); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

401(k) matching

Disability insurance

Medical/Dental/Vision plans

Life insurance

Career development

Tuition reimbursement

Job summary

Sciens Building Solutions seeks a Service Coordinator who interfaces with customers to ensure satisfaction and a positive company image. The role includes scheduling preventive maintenance inspections and emergency calls, and fielding customer inquiries.

You will dispatch technicians, analyze issues, process work orders and invoices, and maintain customer records. Strong organizational skills and 2–5 years in customer service are preferred, with MS Office proficiency.

Qualifications

• Minimum 2–5 years of experience in customer service.
• Strong organizational skills and the ability to multi-task under pressure.
• Sound decision-making and practical judgment.
• Positive, customer-focused attitude and willingness to help.

Responsibilities

• Schedule preventive maintenance inspections and emergency calls with on-time service.
• Answer customer calls and dispatch technicians as needed; follow through to resolution.
• Generate and monitor service department communications and ensure invoices and quotes are accurate.
• Assist with pricing of labor and materials per contract requirements.
• Process work orders, test reports, and purchase orders when applicable.
• Maintain up-to-date customer information in all databases.

Skills

Customer service experience

Strong organizational skills

Multitasking

Decision making

Positive attitude

MS Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Excel

Word

PowerPoint

Job description

Sciens Building Solutions seeks a Service Coordinator who interfaces with customers to ensure satisfaction and a positive company image. The role includes scheduling preventive maintenance inspections and emergency calls, and fielding customer inquiries.

You will dispatch technicians, analyze issues, process work orders and invoices, and maintain customer records. Strong organizational skills and 2–5 years in customer service are preferred, with MS Office proficiency.