Service Coordinator: Fire & Life Safety Ops & Client Relations

Pye-Barker, formerly Acadiana Security Plus; Lakewood (CO); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Excellent pay

Medical, dental, vision

Company paid life insurance

Company paid short-term disability

401K with employer match

Paid vacation and company holidays

Training and Career Development

Company vehicle (if job applicable)

ALL In Ownership Plan for eligible

Job summary

Pye-Barker Fire & Safety seeks an organized coordinator to schedule and manage the flow of field technicians. You will collaborate with managers, office staff, sales, contractors, and customers to ensure projects run smoothly from start to finish.

Responsibilities include booking client appointments, tracking service records, maintaining provider directories, and billing local accounts. Strong MS Office skills, customer service excellence, and multitasking ability are essential.

Qualifications

• 1-3 years of industry experience or related customer service experience required.
• Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel.
• Excellent customer service and problem-solving skills.
• High quality organizational skills.
• The ability to work well under deadlines and to multitask.
• The ability to build relationships and coalitions within the community.
• Excellent verbal and written communication skills.
• Excellent critical thinking and problem-solving skills.

Responsibilities

• Schedule appointments for clients, answer phones and track clients’ service records.
• Assess the needs of clients and connect them with the correct provider.
• Create and maintain a directory of providers and resources.
• Create and maintain a database of clients and client needs.
• Bill completed service SRs for local accounts.
• Order any materials needed for the required service.
• Interact with clients who are not satisfied, putting service and communication techniques into practice and resolving any conflicts professionally and answering inquiries respectfully.
• Evaluate the quality of all services and identify areas that need improvements.
• Ensure each client is given the necessary services and follow up to fill ongoing service needs.
• Maintain good relationships with providers and clients to keep customer base.
• Monitor the services being provided and stay up to date on any services being introduced or discontinued.
• Expand the list of resources and providers to assure there are no gaps in services.
• Answer telephones and respond to email inquiries in the office.
• Perform other duties assigned by management.

Skills

Customer service

Problem solving

Organizational skills

Verbal communication

Written communication

Multitasking

Relationship building

Education

1-3 years industry/customer service experience

Tools

Microsoft Office (Word, Excel)

Job description

Pye-Barker Fire & Safety seeks an organized coordinator to schedule and manage the flow of field technicians. You will collaborate with managers, office staff, sales, contractors, and customers to ensure projects run smoothly from start to finish.

Responsibilities include booking client appointments, tracking service records, maintaining provider directories, and billing local accounts. Strong MS Office skills, customer service excellence, and multitasking ability are essential.